Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We value our customers and will work to expedite all orders as promptly as possible.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

For a limited time only, orders $75 or more will receive free shipping domestically (United States). 

For all other orders, shipping rates will be determined at checkout. Shipping is via UPS Economy, Standard services or USPS Priority Mail. CouCou Sentiment is not responsible for delayed packages due to carrier shipping and customs protocols.

International Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout and are based on your postal code.

Calculated shipping time is between 7-21 days and does not include time that may be spent in customs. CouCou Sentiment is not responsible for delayed packages due to carrier shipping and customs protocols.

Shipping rates will be determined at checkout. Shipping is via DHL and USPS Priority Mail.


Local delivery

 We are pleased to now offer free local delivery!!!!

Thank you for shopping small! Now you can get your orders faster while you save! For your convenience, we now offer free, contactless local delivery!

Local delivery details:

  • Applies to orders $25 or more on our websitet
  • Free local delivery by 8pm for orders within 5 mile radius of the shop (17409 Detroit Ave, Lakewood) 
  • $3 local delivery by 9pm for orders within 5-8 mile radius of the shop
  • Same day delivery for orders placed within store operating hours
  • Orders placed outside of operating hours will be delivered on next CouCou Sentiment business day
  • All orders will be placed on the front porch/ by the front door

This option will be available while in checkout after you put in your delivery address. Due note that if you are purchasing any subscription service, you will not be able to select local delivery for your shipping method, as subscriptions are not available for local delivery. 

In-store pickup

You can skip the shipping fees with free local pickup at 17409 Detroit Ave, Lakewood, Ohio 44107. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 11am to 7pm on Tuesday thru Saturday (excluding national holidays). Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: Canada. Other locations are soon to come!

 

Order Delivery Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@coucousentiment.com with your name and order number, and we will look into it for you.